By submitting payment for my order, I understand and agree to the following terms regarding the service(s) for my glove:

For Glove Break‑In Service

We will utilize professional and established break‑in techniques, which may include, but are not limited to, malleting, conditioning, repeated closing motions, and/or mechanical force. Our goal is to make your glove “game ready,” meaning it will be sufficiently pliable and formed to allow for effective use in typical playing scenarios, catching thrown balls, and fielding grounders or fly balls without excessive resistance or discomfort. While we strive for optimal results, every glove responds differently to break‑in, and the final “feel” may vary.

For Glove Relacing Service

We will carefully remove existing laces and replace them with new, high‑quality glove lacing material in the color(s) specified. While we take utmost care during the relacing process, older or heavily used gloves may have weakened leather around lace holes, which could show minor stress or stretching. We are not responsible for pre‑existing damage to the glove, including, but not limited to, tears, cracks, dry‑rotted leather, or worn areas that may become more apparent during or after the relacing process. We will inform you if any significant pre‑existing issues are noted upon inspection that may affect the relace.

Turnaround Time & Shipping Conditions (Applies to All Services)

The time required to complete any glove service varies from glove to glove based on its condition, leather type, and the specific work requested. Our intent is to complete your service and have your glove back in the mail within 7–10 days from the day we physically receive the glove, not from the date the order is submitted. This timeframe reflects our typical workflow, though certain gloves may require additional time depending on their condition.

The shipping method selected at checkout is the method we will use to return your glove once the service is completed. The cost of shipping your glove to us is not included in our pricing and is the responsibility of the customer. Only the return‑shipping cost chosen at checkout is covered by the service order.

General Conditions for All Services

I acknowledge that payment for all requested services is due in full at the time of ordering and is non‑refundable. While payments are not refundable, we are committed to your satisfaction and will work with you to achieve the best possible outcome within reasonable limits, ensuring your glove meets your expectations for performance and feel. We are not responsible for any damage that may occur due to inherent manufacturing defects in the glove. The customer agrees that the glove is provided “as is” upon receipt for service.